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ConversAI Core is a no-code, SaaS-based Conversational AI product developed by Rulescom to supercharge Pega Constellation applications with natural language intelligence. Built on Pega’s Launchpad.io platform, it fuses Generative AI with Pega’s business rules to enable dynamic, context-aware conversations across customer service, operations, and fulfillment cases, processes, and workflows—without requiring a Pega Infinity '25 upgrade or any changes to the underlying Pega application. ConversAI Core activates existing Pega processes conversationally, dramatically reducing implementation/enablement time, operational costs, and agent workload. It integrates seamlessly with DX API v2 and is deployable in under two weeks, making it an immediate solution for enterprises seeking digital containment, service efficiency, and AI-driven customer experiences.
Digital, without disruption.
ConversAI Core vs Traditional Chatbots – not even close
ConversAI Core is not a generic chatbot or AI “companion.” It’s an embedded intelligence layer for your Pega applications — enabling AI to read, write, and act within your actual case types and processes.
500,000 calls/month × 6 mins = 3M mins/monthAssume 25% automation (either deflected or assisted):
50,000 emails × 40% automation = 20,000 emails auto-responded
Remaining 75% of calls benefit from faster wrap-up/agent assist
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1.Schedule a personalized demo of ConversAI Core in a live contact center simulation
2.Run a focused pilot in 1–2 contact centers to validate ROI in your environment
3.Upload your Pega Blueprint to ConversAI Core — Core will automatically determine your intents, and you’ll simply map corresponding actions in the Subscriber Portal. That’s the only setup required to get started.
